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Distributeurs Mondiaux
Traka dans le monde
+33 (0)1 69 02 54 54

Maintenance

All Traka products are thoroughly inspected and fully tested before leaving the factory. Traka pride themselves on a carefully controlled manufacturing process and use only the highest quality materials to ensure systems are fully equipped to survive in the harshest industrial, commercial and military environments.

Warranty

Twelve months parts warranty is provided from date of purchase on all Traka products when installed by Traka engineers or by our network of world wide distributors.

In the unlikely event that you do experience a problem with your Traka system, our dedicated Customer Support service, located in both the UK and US, operate a fast and efficient telephone service to assist you quickly resolve any problems, be they hardware or software. Should it then be necessary to come to your site, Traka have a dedicated team of highly trained and helpful engineers who carry a full set of spares and the knowledge to fix any problem.

Full details of our warranty terms and conditions are available on request.

Warranty terms and conditions for systems sold via our worldwide distributor network are managed by Traka Appointed Distributors - please contact them directly.


Maintenance Options

If your 12 month warranty period is about to expire, Traka recommends that you consider taking out a Support and Maintenance contract for maximum peace of mind. Contracts are available in Bronze, Silver and Gold levels and tailored to meet your site requirements. Contracts are available for one, three or five years - so you can select the level of commitment that suits your organisation best. For further details - please click on the download in the panel opposite.

Our services not only offer continued support but also, health checks, audit reports, software updates, training and management reviews - all designed to show how well your system is being used and what more could easily be obtained in the way of useful information from your user reports.

What to do...

We recognise it is the speed and efficiency of responding to a problem that ensures customer satisfaction. So, if you are experiencing a problem now, pick up the telephone and contact us on the dedicated Help Desk support line - 0845 630 6300

If you would like to talk more generally about our Maintenance and Extended Warranty options then call this number or talk with your Customer Account Manager.

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